ALL ORDERS PLACED WITH US, EITHER THROUGH OUR WEBSITE OR ANY MANUAL ORDERS ARE SUBJECT TO OUR TERMS AND CONDITIONS, WHICH ARE BELOW.

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ARTWORK

UNLES STATED OR PREVIOUSLY AGREED, ALL ARTWORK MUST BE SUBMITTED IN A FORMAT THAT IS READY TO PRINT. THIS INCLUDES 3MM BLEED, EMBEDDING/ CREATING ANY FONTS TO OUTLINES, ENSURING THAT THE QUALITY IS SUITABLE FOR THE SIZE OF THE ITEM AND THAT THERE ARE NO SPELLING OR ERRORS IN YOUR DESIGN(S). WE ARE NOT LIABLE FOR ANY ERRORS IN ARTWORK YOU HAVE SUBMITTED.

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ALL ARTWORK SENT MUST NOT CONTAIN IN ANY FORM COPYRIGHTED MATERIAL, UNLESS PERMISSION HAS BEEN GRANTED, WHICH WE WILL REQUIRE PROOF OF. ANY DESIGNS CONTAINING ABUSIVE, DISTRESSING OR ILLEGAL CONTENT ARE ALSO NOT PERMITTED.

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PAYMENT

PAYMENT IN FULL IS REQUIRED BEFORE AN ORDER COMMENCES, UNLESS STATED OTHERWISE OR PRE- ARRANGED. PLEASE NOTE THAT ANY LEAD TIMES STATED COMMENCE FROM THE DATE OF ORDER, ARTWORK AND PAYMENT BEING PROCESSED.

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LEAD TIMES

LEAD TIMES VARY ON EACH PRODUCT SELECTION AND QUANTITY, AND ARE SPECIFIED ON EACH PRODUCT OR QUOTE. IF YOU REQUIRE YOUR ORDER FOR A SPECIFIC DATE, PLEASE CONTACT US TO DISCUSS THIS AS SOON AS POSSIBLE.

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MARKETING RIGHTS

UNLESS WE ARE SPECIFICALLY ASKED NOT TO, WE RESERVE THE RIGHT TO POST IMAGES OF YOUR PRINTED PRODUCTS ONTO OUR WEBSITE, AND USE IN ANY MARKETING VIA SOCIAL MEDIA OR PRINTED MEDIAS SUCH AS BROCHURES OR FLYERS. IF YOU WOULD LIKE US TO NOT POST YOUR WORK, THEN PLEASE MAKE US AWARE OF THIS AT THE TIME OF ORDERING. WE WILL NOT POST IF WE SUSPECT THAT YOU ARE ORDERING ON BEHALF OF A CLIENT (TRADE CUSTOMERS).

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QUALITY CONTROL/ VARIATION

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COLOUR VARIATION

WE USE LEADING INDUSTRY MACHINERY TO PRODUCE YOUR ORDER, BUT BETWEEN EACH PRODUCT, COLOURS MAY VARY DOWN TO A NUMBER OF VARIANTS. THIS COULD BE DOWN TO THE MACHINE(S) YOUR ORDERS ARE PRODUCED ON, THE STOCK/ GARMENT USED, ANY FINISHING SUCH AS LAMINATION, OR ITEMS BEING PRODUCED SEPARATELY.

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CUTTING TOLERANCE

ON OUR PRINTING AND PACKAGING PRODUCTS, A 2MM CUTTING TOLERANCE IS IN FORCE. WHEN SETTING UP YOUR ARTWORK, WE SUGGEST LEAVING A MINIMUM OF 3MM SAFE ZONE TO ENSURE NO INFORMATION IS CUT OFF. 

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FRONT/ BACK ALIGNMENT

FOR ANY ITEMS PRINTED DUPLEX (DOUBLE SIDED), A FRONT AND BACK ALIGNMENT TOLERANCE OF 2MM IS IN PLACE. WE TRY TO GET ALL ORDERS AS CLOSE AS POSSIBLE, BUT DIGITAL PRINTING CAN HAVE A SLIGHT ELEMENT OF CREEPING THROUGH JOBS.

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QUANTITY

FOR PRINTING AND PACKAGING PRODUCTS, WE  AIM TO PRODUCE EXACT QUANTITY PLUS 2-5% WHERE POSSIBLE. OUR TOLERANCE FOR SHORTAGES IS 5% OR MORE IN LINE WITH INDUSTRY STANDARDS, UNLESS AN EXACT QUANTITY HAS BEEN SPECIFIED/ REQUIRED WHEN ORDERING. FOR PROMOTIONAL AND GIFTWARE PRODUCTS, WE WORK TO EXACT QUANTITY, BUT PLEASE CONTACT US IF YOU EXPERIENCE ANY SHORTAGES OR MISSING ITEMS.

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IF YOU HAVE A SPECIFIC QUALITY REQUIREMENT FOR YOUR JOB, PLESE CONTACT US BEFOREHAND AND WE CAN ADVISE REGARDING YOUR REQUIREMENT(S).

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PRICING

WE RESERVE THE RIGHT TO ALTER ANY PRICING TO OUR WEBSITE OR BROCHURES AT ANY TIME, DUE TO AN INCREASE IN SUPPLY COSTS OR ANY FACTORS OUT OF OUR CONTROL. ANY EXISTING QUOTES WILL REMAIN VALID FOR THE DURATION SPECIFIED ON THE QUOTES.

WE RESERVE THE RIGHT TO REFUSE AND REFUND ANY ORDER .

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IF YOU HAVE ANY QUESTIONS OR QUERIES RELATING TO OUR TERMS, THEN PLEASE CONTACT US  - WE'RE HERE TO HELP!

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